If you can no longer make it to your booked workshop you must inform us in writing by email to info@silverworks.ie. Your cancellation must be confirmed as received by us on or before the relevant dates. Cancellations 48 hours before your scheduled workshop are entitled to reschedule to an alternative date of your choosing or a refund minus a 10%  administrative fee. If it is between 48 hours and 24 hours before the start time of your workshop you will be entitled to a reschedule to an alternative date of your choosing, or a refund of 50%. If it is less than 24 hours before your workshop date and time you are not entitled to a refund or a reschedule. Cancelations after the start time of your workshop will not be considered and are not entitled to a refund or reschedule.

Our cut off point for accepting participants into the workshop is 10 minutes after the scheduled start time, If you are later than this time our teachers may refuse you access as it disrupts the workshop for the other students, so please plan out your route to us to allow plenty of time incase of any delays. If you fail to attended your scheduled workshop or are later than our cut off point you are not entitled to a refund or reschedule.

If a class is cancelled or postponed for reasons for which we are responsible, such as staff illness, we will make every reasonable effort to reschedule the class to suit the majority of attendees, or add missed hours onto remaining classes.

Please note that all classes require a minimum number of attendees. If too few bookings are received, classes may be rescheduled.